Refund & Return Policy

Effective Date: [12-08-2026]

At Kiswa Cosmetics, customer satisfaction and product hygiene are important to us.

Because our products include personal-care and cosmetic items, return eligibility may be limited once a product has been opened or used.

Eligible Returns

A return or replacement may be considered if:

• The wrong product was delivered.
• The product arrived damaged.
• The product was defective upon arrival.
• An item was missing from the order.
• The product received was materially different from the item ordered.

Please contact us within [3–7 days] of delivery.

Non-Returnable Items

For hygiene and product-safety reasons, we generally cannot accept returns for products that:

• Have been opened or used.
• Have had their original seal removed.
• Were damaged after delivery.
• Were stored or used incorrectly.
• Are being returned because the customer simply changed their mind after opening.

Return Condition

Eligible products should be returned in their original packaging with relevant labels, accessories, and proof of purchase where applicable.

Refunds

Approved refunds will normally be issued through the original payment method or another agreed method.

Shipping charges may be non-refundable unless the return results from an error by Kiswa Cosmetics.

Damaged Products

If an item arrives damaged, please contact us promptly with:

• Order number
• Clear photographs of the product
• Photographs of the outer packaging
• A short explanation of the issue

We may request additional information before approving a replacement or refund.

Results and Personal Preference

Cosmetic and personal-care results vary between individuals. A product not producing a customer's preferred cosmetic result does not automatically qualify as defective.

For assistance, contact:

Email: [Your Email]
WhatsApp: [Your Number]