Effective Date: [12-08-2026]
Kiswa Cosmetics aims to process and dispatch orders as quickly and carefully as possible.
Orders are normally processed within [1–2 business days], excluding public holidays and unusually busy periods.
Estimated delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances outside our control.
Typical delivery estimate:
Major Cities: [2–4 business days]
Other Areas: [3–7 business days]
These are estimates and not guaranteed delivery dates.
Shipping charges, if applicable, will be displayed at checkout before the order is completed.
Free-shipping promotions may be subject to minimum order values, selected locations, or promotional periods.
Where tracking is available, customers will receive tracking information by email, SMS, WhatsApp, or another available method.
Customers are responsible for providing a complete and accurate delivery address.
Additional charges may apply if an order must be resent due to an incorrect or incomplete address provided by the customer.
If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible and provide your order number together with clear photographs or video evidence where requested.
Kiswa Cosmetics is not responsible for courier delays caused by weather, strikes, public holidays, remote locations, operational disruptions, or other circumstances outside our reasonable control.